Shipping Policy


Processing / Shipping Timeframe

Below you will find a current estimate of how long it will take us to produce and ship our products. All days are business days. Most products are made to order and manufactured in house. All orders made online before 6pm pacific time are processed immediately. All orders will appear as “processing” until your order is shipped. Once shipped, it will change to “completed”. If you have any questions in regards our time frame, please email our sales department.

Black Front & Side Splitters: 1 to 4 days

Carbon Fiber Winglet Side Splitters: 3 to 5 weeks

Forged Carbon Fiber Side Splitters: 2 to 5 days

Honeycomb Carbon Fiber V2 Side Splitters: 2 to 5 days

Carbon Fiber mirror caps (not custom): 1 to 4 days

All Carbon Fiber style front splitters: 3 to 5 weeks

Widebody Fender Flares: 4 to 6 Weeks

Louvers: 2 to 4 weeks

For all other Carbon Fiber products not listed above, email us. Each part has a different time frame. It usually varies from 2 to 5 weeks as they’re custom made

Order Cancellations

All orders made online before 7pm pacific time are processed immediately and may not be cancelled. We start working on orders the same day if the order is placed before 7pm. Orders placed after 7pm pacific time may be cancelled only if the customer emails us before 7am of the following day. Once we start working on your order, orders cannot be cancelled no exceptions! If on the rare occasion we decide that’s it’s okay to cancel an order after we started working on it, there will be a 35% cancellation fee on all non carbon fiber parts, and a 40% on all carbon fiber parts. If we have not started working on your order and you would like to cancel it, there will be a 5% cancellation fee as that is what we get charged to cancel an order by our payment processing company.

 

Returns, Refunds, and Exchanges

Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery only. Only certain products are eligible to be returned. Customer is fully responsible on shipping the order back to us at their cost and insuring the product .To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. If the product has been installed, the product can’t be return. No exceptions.  Each return has a restocking fee of 35%. Our return policy does not apply to: [discounted or sale items, products that are made to order, personalized items, Non-defective used, modified, disassembled, or installed parts].  These items are not eligible for return, refund or exchange as they are final sale. Products that are made to order / personalized include: side splitters (all styles), front splitters (all styles), louvers, diffusers, widebody fender flares, custom badges and all carbon fiber parts. After we have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. In regards to our carbon fiber / honeycomb products, most products may require small adjustments. These are normal body work and installation steps. Therefore it is NOT considered to be defective. We also offer no warranty on the clear coat finish due there being many external factors that influence the durability of it. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as weaves, small bubbles, clear coat blemishes are inevitable. However, we do try our best to be as perfect as possible. By placing the order for any of our carbon fiber / honeycomb products you agree to this.

 

IMPORTANT INSTRUCTIONS FOR RECEIVING SHIPMENTS

When receiving shipments via truck freight, it is important to remember the following BEFORE the delivery: * Please take the time to examine the condition of the cartons AS WELL AS THE PARTS INSIDE before signing and accepting the delivery. * Check the box for any rips, tears, punctures, crushed corners etc. You must notate these conditions on delivery receipt before you sign and accept the shipment. E.g. “damaged box” or “holes found on box”. If the product is broken, make sure you write “items inside damaged” on the delivery receipt and nothing else. * The shipping company will deny all claims if you fail to notate for damage. * If the products inside the carton are heavily damaged, you can refuse the delivery. Please write “Refused Due to Damage” on the receipt. * If delivery driver refuses your right to inspect contents of the box, please write “Driver refused inspection on contents at time of delivery” We will try to argue for you in case of damage. Email us WITHIN 24 hours to report damage and keep all packaging materials. * Whenever possible, TAKE PICTURES. PLEASE EMAIL US ASAP IF THERE IS DAMAGE TO THE PRODUCT. ONCE YOU EMAIL US, WE WILL CONTACT UPS. PLEASE DO NOT CONTACT UPS OR OPEN A UPS CLAIM AS WE MUST BE THE ONES TO DO IT. WE HAVE A SPECIFIC UPS AGENT THAT ASSISTS US. IF INSTRUCTIONS ARE NOT FOLLOWED AND IF YOU SUBMIT A UPS CLAIM, THE CLAIM MAY GET DENIED. IF THE PACKAGE GETS DELIVERED WHILE NO ONE IS HOME, PLEASE OPEN UP THE PACKAGE AS SOON AS POSSIBLE AND INSPECT THE PRODUCT FOR ANY DAMAGE. IF DAMAGE IS FOUND, PLEASE TAKE PICTURES OF THE BOX, THE DAMAGE PRODUCT AND EMAIL THEM TO US ASAP. THE DAMAGE MUST BE REPORTED TO US WITHIN 24 HOURS. IF THE DAMAGE IS REPORTED AFTER 24 HOURS OF DELIVERY, OR AFTER THE PRODUCT HAS BEEN INSTALLED, UNFORTUNATELY WE CAN NO LONGER DO ANYTHING. BY INSTALLING THE PRODUCT, YOU AGREE THAT THERE IS NO DAMAGE TO THE PRODUCT PRIOR TO INSTALLATION. BECAUSE OF THIS, IF DAMAGE IS DISCOVERED, PLEASE MAKE SURE THAT YOU NOTIFY US WITHIN 24 HOURS OF DELIVERY OR BEFORE YOU INSTALL THE PRODUCT.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.