Processing / Shipping Timeframe
All orders made online before 6pm pacific time are processed immediately. All orders will appear as “processing” until your order is shipped. Once shipped, it will change to “completed”. Below you will find a current estimate of how long it will take us to produce and ship our products. Most products are made to order. Even though our goal is to produce and ship each order as soon as possible, there are times when it may take the full timeframe. The timeframes below are estimates and can shorten or extend without any notice.
Front Splitters: One to Three weeks
Side Splitters: One to Two weeks
Forged Side Splitters: One to Three Weeks
Carbon Fiber Side Splitters: One to Three weeks
Carbon Fiber Front Splitter: Three to Five weeks
Custom Carbon Fiber products (gas lids, armrest, etc): Three to Four weeks
Honeycomb Side Splitters: One to Three weeks
Honeycomb Front Splitter: Three to Five Weeks
Carbon Fiber Mirror covers: One to Four days
Widebody Fender Flares: Four to Six Weeks
Custom badges: One to two weeks
Louvers: Three to Five weeks
Diffusers: Three to Five weeks
If you have any questions in regards our timeframe, please email us.
To initiate a return, please email us at Sales@EzSplitters.com. We require a receipt or proof of purchase to accompany your return. For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value of $75+. See our return section to see which products are returnable. We cannot ship splitters, louvers, or widebody fender flares to a P.O box.
All orders made online before 6pm pacific time are processed immediately and may not be cancelled. We start working on orders the same day, if the order is placed before 6pm. Orders placed after 6pm pacific time may be cancelled only if the customer emails us before 7am of the following day as we start working at 7am. Once we start working on your order, orders cannot be cancelled. If on the rare occasion we decide that’s it’s okay to cancel an order after we started working on it, there will be a 30% cancellation fee. If we have not started working on your order and you would like to cancel it, there will be a 5% cancellation fee as that is what we get charged to cancel an order by our payment processing company.
Returns, Refunds, and Exchanges
Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery only. Customer is fully responsible on shipping the order back to us at their cost and insuring the product. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. If the product has been installed, the product can’t be return. No exceptions. Each return has a restocking fee of 30%. Our return policy does not apply to: [discounted or sale items, products that are made to order, personalized items, Non-defective used, modified, disassembled, or installed parts]. These items are not eligible for return, refund or exchange. Products that are made to order / personalized include: side splitters (all styles), front splitters (all styles), louvers, widebody fender flares, and custom badges. After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. In regards to our carbon fiber / honeycomb products, most products may require small adjustments. These are normal body work and installation steps. Therefore it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as weaves, small bubbles, clear coat blemishes are inevitable. Even though we try our best to be as perfect as possible, it is almost impossible to achieve ‘perfection’ with hand-land carbon fiber. By placing the order for any of our carbon fiber / honeycomb products you agree to this.
IMPORTANT INSTRUCTIONS FOR RECEIVING SHIPMENTS
When receiving shipments via truck freight, it is important to remember the following BEFORE the delivery: * Please take the time to examine the condition of the cartons AS WELL AS THE PARTS INSIDE before signing and accepting the delivery. * Check the box for any rips, tears, punctures, crushed corners etc. You must notate these conditions on delivery receipt before you sign and accept the shipment. E.g. “damaged box” or “holes found on box”. If the product is broken, make sure you write “items inside damaged” on the delivery receipt and nothing else. * The shipping company will deny all claims if you fail to notate for damage. * If the products inside the carton are heavily damaged, you can refuse the delivery. Please write “Refused Due to Damage” on the receipt. * If delivery driver refuses your right to inspect contents of the box, please write “Driver refused inspection on contents at time of delivery” We will try to argue for you in case of damage. Email us WITHIN 24 hours to report damage and keep all packaging materials. * Whenever possible, TAKE PICTURES. PLEASE EMAIL US ASAP IF THERE IS DAMAGE TO THE PRODUCT. ONCE YOU EMAIL US, WE WILL CONTACT UPS. PLEASE DO NOT CONTACT UPS OR OPEN A UPS CLAIM AS WE MUST BE THE ONES TO DO IT. WE HAVE A SPECIFIC UPS AGENT THAT ASSISTS US. IF INSTRUCTIONS ARE NOT FOLLOWED AND IF YOU SUBMIT A UPS CLAIM, THE CLAIM MAY GET DENIED. IF THE PACKAGE GETS DELIVERED WHILE NO ONE IS HOME, PLEASE OPEN UP THE PACKAGE AS SOON AS POSSIBLE AND INSPECT THE PRODUCT FOR ANY DAMAGE. IF DAMAGE IS FOUND, PLEASE TAKE PICTURES OF THE BOX, THE DAMAGE PRODUCT AND EMAIL THEM TO US ASAP. THE DAMAGE MUST BE REPORTED TO US WITHIN 24 HOURS. IF THE DAMAGE IS REPORTED AFTER 24 HOURS OF DELIVERY, OR AFTER THE PRODUCT HAS BEEN INSTALLED, UNFORTUNATELY WE CAN NO LONGER DO ANYTHING. BY INSTALLING THE PRODUCT, YOU AGREE THAT THERE IS NO DAMAGE TO THE PRODUCT PRIOR TO INSTALLATION. BECAUSE OF THIS, IF DAMAGE IS DISCOVERED, PLEASE MAKE SURE THAT YOU NOTIFY US WITHIN 24 HOURS OF DELIVERY OR BEFORE YOU INSTALL THE PRODUCT.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.