All orders made online before 6pm pacific time are processed immediately and may not be cancelled. Orders placed after 6pm pacific time may be cancelled. However there will be a 5% cancellation fee. The order may be cancelled only if we haven’t started working on your order. Once we start working on your order, orders cannot be cancelled. If on the rare occasion we decide that’s it’s okay to cancel an order after we started working on it, there will be a 25% cancellation fee. You may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery only. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Each return has a restocking fee of 25%. Our return policy does not apply to: [discounted or sale items, products that are made to order, personalized items, Non-defective used, modified, disassembled, or installed parts]. These items are not eligible for return, refund or exchange. Products that are made to order / personalized are side splitters, front splitters, louvers, and widebody fender flares
To initiate a return, please email us at Sales@EzSplitters.com. We require a receipt or proof of purchase to accompany your return.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value of $75+
Processing / Shipping Timeframe
Each product has a unique production lead time or ship time. All orders made online before 5pm pacific time are processed immediately. Below you will find an estimate of long it will take us to produce and ship our products. Due to an excessive amount of orders, all orders placed in February will have an increase in production lead / shipping time. Below in red, you will find the current production lead / shipping time for all orders placed in February
Front Splitters: one to two weeks (three to four weeks)
Side Splitters: One to two weeks (three to four weeks)
Carbon Fiber Side Splitters: Two to Three weeks (three to five weeks)
Carbon Fiber Mirror covers: One to Five days
Widebody Fender Flares: Four Weeks
Louvers: Two to Four weeks (four to five weeks)
If you have any questions in regards our timeframe, please email us.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
IMPORTANT INSTRUCTIONS FOR RECEIVING SHIPMENTS
When receiving shipments via truck freight, it is important to remember the following BEFORE signing the delivery receipt: * Please take the time to examine the condition of the cartons AS WELL AS THE PARTS INSIDE before signing and accepting the delivery. * Check the box for any rips, tears, punctures, crushed corners etc. You must notate these conditions on delivery receipt before you sign and accept the shipment. E.g. “damaged box” or “holes found on box”. If the product is broken, make sure you write “items inside damaged” on the delivery receipt and nothing else. * The shipping company will deny all claims if you fail to notate for damage. * If the products inside the carton are heavily damaged, you can refuse the delivery. Please write “Refused Due to Damage” on the receipt. * If delivery driver refuses your right to inspect contents of the box, please write “Driver refused inspection on contents at time of delivery” We will try to argue for you in case of damage. * Call us WITHIN 24 hours to report damage and keep all packaging materials. * Whenever possible, TAKE PICTURES.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.